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Refunds, Returns & Shipping

[Shipping; Beware of a possible shipping time of 14 Days]

Here at (Overcast Clouds©) our customers are important to us and we want you to be happy with your purchase. It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 14 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods. Prior to returning the item, please contact us on ( and we will guide you through our simple returns process. Goods Damaged in Transit: If an item is damaged in transit, you must contact us at ( within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund. Return of Faulty Goods: If you have received a faulty item, please contact us at ( so that we can assist you. Time frames for refunds on faulty good will vary from product to product. Items that Cannot be Returned: In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty. Our returns policy is in accordance with the European Directive on Distance Selling.

Wash Guide

All items can be washed in a regular washer and dryer and will not be damaged, wash all items inside out and if you are worried about your item shrinking please only wash the item in the washer and then hang dry it to avoid shrinkage from a dryer. To maintain the best quality of your item would be to have the item professionally dry cleaned.


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